By using the website, you are consenting the use of your personal information on a third party applications for the purpose of completing your orders. You also give permission to allow The Fairy Bus to take photographs, video, and/or sound recording during your visit at our location and fleet vehicles to release or use them in its future electronic or printed communications products (at any time, without compensation or notice). The photographs, video, and/or sound recording of your visit at our location and fleet vehicles will be an exclusive property of The Fairy Bus and may be shared with our digital and printed marketing advertisements.

The Fairy Bus maintains a standard cancellation policy requiring at least 24 hours’ notice prior to the activity date. Cancellations made a minimum of 24 hours before the scheduled departure time are eligible for a full refund, minus a $4 CAD processing fee.

For shared shuttle services, changes are permitted on the same day only and will depend on seat availability and schedule availability.

A booking reservation change to a different day is subject to a $25 fee plus applicable taxes if the request is made less than 24 hours prior to the original reservation date.

Refund requests may be accommodated if they are submitted within 30 days of the original reservation date. Please note that refunds are not available for no-shows, cancellations made within 24 hours of the scheduled activity, or missed pick-ups due to incorrect or incomplete contact information provided at the time of booking.

In cases of bad weather conditions, road conditions, or other severe or unforeseen factors, The Fairy Bus reserves the right to cancel and/or reschedule any activity or trip at any time. The Fairy Bus will do their best to communicate cancellations or rescheduling, but for instances that The Fairy Bus is unable to, you agree that the company shall not be held liable for any losses or compensation arising from such circumstances. In such cases, the customer agrees that only a full refund of the cancelled trip will be provided.

Privacy Policy

Effective Date: September 25, 2025

Last Updated: September 25, 2025

Welcome to "The Fairy Bus" ("we", "us", or "our"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website https://www.fairybus.com (the "Site") or use our transportation and tour services.

By using our Site or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of personal information:

**Information You Provide Directly**

* Full Name

* Email Address

* Phone Number

* Payment Information (e.g., credit card details, billing address)

* Travel preferences or special requests (if submitted via forms or booking tools)

We collect this information using cookies and similar tracking technologies (see Section 5).

2. How We Use Your Information

We use your information to:

* Provide and manage bookings and tour services

* Respond to inquiries and customer support requests

* Process payments and send booking confirmations

* Send updates, service alerts, and promotional emails (with your consent)

* Analyze usage to improve our website and services

* Ensure security and prevent fraud

3. Sharing Your Information

We do not sell your personal information. However, we may share your information with:

Service Providers: Third-party companies that help us provide services, such as:

  * Payment processors (e.g., Stripe, Square)

  * Email marketing platforms (e.g., Google Workspace)

  * Analytics tools (e.g., Google Analytics)

Legal Authorities: If required by law or if necessary to protect our rights, safety, or property.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred.

All third parties are required to handle your data in accordance with applicable privacy laws.

4. Your Privacy Rights (Under Canadian Law)

As a Canadian resident, you have the right to:

* Access the personal information we hold about you

* Request correction of inaccurate or incomplete information

* Withdraw consent for marketing communications at any time

* File a complaint with the Office of the Privacy Commissioner of Canada (OPC) if you believe your rights are being violated

To make a request, email us at: info@fairybus.com

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze traffic, and deliver relevant content. These may include:

*Essential cookies: For core site functionality

*Analytics cookies: For tracking user behavior and improving our services

*Marketing cookies: For personalized advertising (if applicable)

You can control cookies through your browser settings. However, disabling cookies may affect some functionalities on our website.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

7. Data Security

We implement reasonable physical, technical, and administrative safeguards to protect your personal data against unauthorized access, disclosure, or misuse. However, no method of transmission over the Internet is 100% secure.

8. Third-Party Links

Our Site may contain links to external websites (e.g., travel partners, tourism boards). We are not responsible for the privacy practices or content of those third-party sites.

9. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently received such data, we will delete it.

10. International Visitors (GDPR Notice)

If you are located in the European Economic Area (EEA) or UK, we process your personal data under the lawful bases of:

* Your consent

* Performance of a contract

* Legal obligation

* Legitimate interests

You may have additional rights under GDPR, such as the right to data portability and the right to object to certain types of processing.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.

12. Contact Us

If you have any questions or requests related to this Privacy Policy or your personal information, please contact us at:

The Fairy Bus

Email: info@fairybus.com

Website: https://www.fairybus.com