I. Ticket Changes & Cancellations

Tickets may be exchanged up to 24 hours prior to the travel date, subject to availability, for a fee of $25 CAD per ticket.

Tickets cancelled 24 hours or more before the departure date are subject to a non-refundable $4 CAD fee per ticket. Any cancellation made within 24 hours of departure is forfeited and non-refundable.

For shared shuttle services, changes are permitted on the same day only and will depend on seat availability and schedule availability.

In the event a trip is cancelled due to operational adjustments, the passenger agrees that a full refund of the cancelled trip will be provided as the sole compensation.

Refund request can only be accommodated within 7 days from the original trip of the booking date subject to terms and conditions.

II. Departure Times

The times shown on your ticket are scheduled departure times. Please arrive at the designated pick-up location at least five (5) minutes prior to departure.

III. Schedule, Delays and Passenger Responsibility

Departure times may be affected by traffic conditions, road closures, weather, or other operational factors and may be adjusted as part of schedule optimization. Passengers are responsible for checking their email prior to departure for any updates or changes to their booking.

In the event that the company is at fault for a missed pick-up, passengers must report the issue immediately during business hours by phone and follow up via email with supporting proof of the service failure. We will make reasonable efforts to provide alternative arrangements where possible. Please note that reimbursement for alternative transportation (e.g., taxi fare) will not be provided without prior approval from an authorized representative.

By completing a booking, passengers acknowledge and agree that Fairy Bus reserves the right to modify departure times, schedules, or reservations as necessary for operational requirements and shall not be held responsible for any costs or losses incurred as a result of a missed shuttle.

IV. Pick-Up & Drop-Off Locations

We know how hard it is to navigate around when visiting a new place. To ensure a smooth and on-time journey, please familiarize yourself with our pick-up and drop-off locations prior to travel: https://www.fairybus.com/schedules-and-stops

If passengers are unable to locate the shuttle at the designated pick-up location at the scheduled time, they must remain at the location and contact us immediately by calling 403-800-0355 or emailing booking@fairybus.com. Failure to do so may result in a missed transfer, for which no refund or compensation will be provided.

V. Additional Luggage Policy

Passengers must notify Fairy Bus in advance of any additional or oversized luggage, including ski bags or snowboards. Failure to provide advance notice may result in denied service without refund. This allows us to ensure sufficient luggage space is available.

VI. Boarding Requirements

Please present your printed ticket or e-ticket, along with a valid government-issued photo ID, to the driver upon boarding.

VII. Privacy & Media Consent 

By using this website, passengers consent to the use of their personal information through third-party applications for the purpose of processing and completing bookings.

Passengers also grant permission to The Fairy Bus to capture photographs, video, and/or audio recordings during their use of services, including at pick-up locations and within fleet vehicles. These materials may be used, published, or distributed in future electronic or printed communications, including marketing and promotional materials, at any time without compensation or prior notice. All such photographs, videos, and recordings remain the exclusive property of The Fairy Bus and may be used in digital and printed advertising.

Privacy Policy

Effective Date: September 25, 2025

Last Updated: September 25, 2025

Welcome to "The Fairy Bus" ("we", "us", or "our"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website https://www.fairybus.com (the "Site") or use our transportation and tour services.

By using our Site or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of personal information:

**Information You Provide Directly**

* Full Name

* Email Address

* Phone Number

* Payment Information (e.g., credit card details, billing address)

* Travel preferences or special requests (if submitted via forms or booking tools)

We collect this information using cookies and similar tracking technologies (see Section 5).

2. How We Use Your Information

We use your information to:

* Provide and manage bookings and tour services

* Respond to inquiries and customer support requests

* Process payments and send booking confirmations

* Send updates, service alerts, and promotional emails (with your consent)

* Analyze usage to improve our website and services

* Ensure security and prevent fraud

3. Sharing Your Information

We do not sell your personal information. However, we may share your information with:

Service Providers: Third-party companies that help us provide services, such as:

  * Payment processors (e.g., Stripe, Square)

  * Email marketing platforms (e.g., Google Workspace)

  * Analytics tools (e.g., Google Analytics)

Legal Authorities: If required by law or if necessary to protect our rights, safety, or property.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred.

All third parties are required to handle your data in accordance with applicable privacy laws.

4. Your Privacy Rights (Under Canadian Law)

As a Canadian resident, you have the right to:

* Access the personal information we hold about you

* Request correction of inaccurate or incomplete information

* Withdraw consent for marketing communications at any time

* File a complaint with the Office of the Privacy Commissioner of Canada (OPC) if you believe your rights are being violated

To make a request, email us at: info@fairybus.com

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze traffic, and deliver relevant content. These may include:

*Essential cookies: For core site functionality

*Analytics cookies: For tracking user behavior and improving our services

*Marketing cookies: For personalized advertising (if applicable)

You can control cookies through your browser settings. However, disabling cookies may affect some functionalities on our website.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

7. Data Security

We implement reasonable physical, technical, and administrative safeguards to protect your personal data against unauthorized access, disclosure, or misuse. However, no method of transmission over the Internet is 100% secure.

8. Third-Party Links

Our Site may contain links to external websites (e.g., travel partners, tourism boards). We are not responsible for the privacy practices or content of those third-party sites.

9. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently received such data, we will delete it.

10. International Visitors (GDPR Notice)

If you are located in the European Economic Area (EEA) or UK, we process your personal data under the lawful bases of:

* Your consent

* Performance of a contract

* Legal obligation

* Legitimate interests

You may have additional rights under GDPR, such as the right to data portability and the right to object to certain types of processing.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.

12. Contact Us

If you have any questions or requests related to this Privacy Policy or your personal information, please contact us at:

The Fairy Bus

Email: info@fairybus.com

Website: https://www.fairybus.com